Quem somos:

Somos uma entidade civil sem fins lucrativos, constituída por pessoas focadas na aplicação das estratégias e técnicas de metodologias de Customer Experience (CX); Customer Success (CS); Customer Centricity (CC); Employee Experience (EX); Customer Service (CSERVICE) e Relacionamento (Contact Center)

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conteúdo rico

Centralidade do Cliente: O Pilar do Sucesso Empresarial Sustentável

7 de julho de 2024

O Que é Centralidade do Cliente? A centralidade do cliente é uma abordagem empresarial em que as necessidades, desejos e expectativas dos clientes são colocados realmente no centro de todas as...

Redefinindo Fronteiras: A Imperativa Modernização do Atendimento B2B

7 de julho de 2024

Na economia global de hoje, onde a construção das relações empresariais define o sucesso, o atendimento ao cliente B2B mantém-se ancorado em práticas tradicionalistas. Estas abordagens, embora tenham...

A Revolução dos Serviços com Tecnologia: O Papel da Diretoria de Serviços na Transformação do Atendimento ao Cliente

7 de julho de 2024

No mundo empresarial moderno, a experiência do cliente (CX) tornou-se um dos principais diferenciais competitivos. Com o avanço das tecnologias, as expectativas dos clientes estão mais altas do que...

nosso

objetivo

Temos como principal objetivo fomentar e prosperar o ecossistema empresarial, em suas atividades profissionais, trabalhando em prol do desenvolvimento e aprimoramento das técnicas, atividades, profissão e mercado.

ÓRGÃOS DIRETIVOS

AS DIRETORIAS

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Em breve nossa a AIESC terá o jornal informativo no formato digital. Realize o seu cadastro antecipado para receber as notícias dos próximos passos da Associação.

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do cliente.

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Centralidade do Cliente: O Pilar do Sucesso Empresarial Sustentável

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